Update notice: This policy now explains recipient tracking data, sender responsibilities, tracking choices and privacy requests more clearly.
Track is operated by Mailt Software, Israel (“Track,” “we” and “us”). This policy explains how information is handled when you use our websites, products and applications, connect an email account, or receive an email that uses Track. Contact team@trackapp.io with privacy questions.
When you connect a supported Google or Microsoft account, we receive account information such as your name and email address and authorization information needed to provide selected features. Your provider shows the permissions requested. Depending on the client and features, these can enable sending tracked messages, managing tracking contacts, and related mailbox functions.
Track processes and stores information needed for selected message and tracking features. This can include sender and recipient names and email addresses, message identifiers and subject lines, message content, links and attachments processed for those features, tracking events, preferences and related address-book entries. The information involved depends on how you use Track. We also receive information you provide for support, account management or subscriptions.
When a sender enables tracking, Track can include a remotely loaded image (a tracking pixel) in a message and use tracking links for supported link and attachment features. A request to load the image or open a tracked link can produce an event associated with that message and its intended recipient.
Depending on the feature and request, tracking information can include:
Track processes this information to provide reports and notifications to the sending account. Senders decide which messages to track and how to use the information. A recipient does not need a Track account for a tracking request to occur.
Tracking has limitations. Image blocking can prevent a recorded open. Automatic image loading, security scanners, privacy proxies, shared devices and forwarded messages can affect events and attribution. An event is not proof that a particular person read a message, was at a particular location or forwarded it. Location and forwarding information can be approximate or inferred. See our tracking FAQ.
Our Terms of Use require senders to give required notices, obtain any required recipient consent before tracking, and respect withdrawals, objections and applicable law. These duties can depend on the recipient's location as well as the sender's. Permission to receive email, the sender's account authorization, or acceptance of Track's Terms does not by itself establish recipient consent to tracking.
Sender controls vary by client. The Chrome extension provides per-message tracking and a default tracking setting. In the mobile tracking-address workflow, using an ordinary recipient address instead of the Track-prefixed address does not enable that method. Senders should check the features and defaults they use before sending. Notification preferences control notifications and do not necessarily disable tracking.
Track provides tools for senders to choose when to track; it does not automatically obtain or verify every recipient's consent. Removing a Track signature does not remove notice or consent obligations. Where a group email includes an unsubscribe link, it applies to that group-email workflow; it is not a universal tracking opt-out for messages from all Track users.
If you receive a tracked email and have a privacy concern, contact the sender about their purpose, notices, permissions and future messages. You can also contact team@trackapp.io for help with Track-related information or a tracking complaint. Blocking remote images in your email client may prevent some open events, but does not prevent every form of link tracking or remove recorded events.
When you use Track, our services may record technical and usage information such as IP address, browser or device information, pages or features used, request times and diagnostics. Cookies or similar technologies can support account sessions, preferences and usage measurement. We may use service analytics, including Google Analytics, to understand usage. Browser or device settings can restrict cookies or other technologies, although some features may then work differently.
Browser “Do Not Track” settings are not a substitute for the tracking choices or privacy requests described above. Third-party sites, email providers and services have their own privacy policies and controls.
We use information to provide selected features, maintain accounts and subscriptions, display reports, deliver notifications, respond to support and privacy requests, diagnose problems, and protect against abuse. We may contact account holders about their service or promotional offers; to request that promotional messages stop, email team@trackapp.io.
We do not rent or sell Personal Information in personally identifiable form. Information may be shared as follows:
Track operates from Israel and uses service infrastructure, including Google Cloud hosting. Information may be processed outside your country. Contact us with questions about providers, processing locations or safeguards relevant to your use.
Retention depends on the information and its purposes, including account and message-history features, support or billing issues, service protection and applicable legal requirements. We do not promise one automatic deletion period for every type of record.
Depending on applicable law, you may have rights to access, correct, receive a copy of or request deletion of information, object to or restrict processing, or withdraw consent. Send requests to team@trackapp.io. We may need to verify your identity and clarify the relevant account or message to protect other people's information. Recipients may also need to contact the sender, who determines the purpose of their tracking.
You can manage connected-account permissions through Google or Microsoft. Revoking access, uninstalling an app, changing future tracking settings or deleting an account does not necessarily erase information already processed or copies held by a sender or recipient. Contact us about existing records and applicable retention requirements.
We use safeguards intended to protect information handled by Track. No service or transmission method can guarantee complete security. If a security incident affects your information, we will provide notifications where required by applicable law. Contact team@trackapp.io to report a security or privacy concern.
Track accounts are not intended for children under 13. We do not knowingly collect account information from children under 13. If you believe a child has provided personal information to Track, contact team@trackapp.io so we can review and address it. Users below the applicable age of majority must review the Terms with a parent or guardian.
California residents may request information about disclosures covered by California Civil Code sections 1798.83–1798.84 by contacting team@trackapp.io. You may also contact us about other rights under applicable law.
We may update this policy as the service or applicable requirements change. We will post the revised policy and its date here and provide additional notice or obtain consent where required by applicable law. Contact team@trackapp.io with questions.